Return & Exchange Policy
Last Updated: June 2026
At Jinuz Collection, customer satisfaction is our priority. We carefully inspect every product before dispatch. However, if you receive a defective, damaged, or incorrect item, we are here to help.
Eligible for Return/Exchange
Returns or exchanges are accepted only in the following specific cases:
Wrong Delivery
The incorrect product was shipped compared to your order details.
Manufacturing Defect
The item contains a verified manufacturing defect or fault.
Transit Damage
The package or item was physically damaged during shipment.
Incorrect Size
The received size does not match the size ordered on your invoice.
Return Request Timeline
To initiate a request, please note the timeline limitation:
Important: Return or exchange requests must be raised within 48 hours of delivery. Requests received after this period cannot be accepted.
Non-Returnable Items
Due to the nature of custom ethnic fashion products, the following are not eligible for return or exchange:
- Customized, tailored, or stitched products.
- Products purchased during clearance, flash sales, or special events.
- Products damaged, stained, or altered after delivery.
- Products without original tags, packaging, or the original tax invoice.
Exchange Process
Please follow these steps to request an exchange or return:
Contact Support
Provide Order ID
Send Photos & Video
Await Verification
Quality Check
Returned items must pass our quality check. They must be:
- Unused and unwashed
- In their original condition
- With all product tags and packaging fully intact
Jinuz Collection reserves the right to reject any return or exchange that does not satisfy these conditions.
Contact Us
To submit a return/exchange request, please get in touch with our team through our dedicated Contact Us page.